Staff members at Nairobi-based microfinance and asset-leasing company ZARIBEE Kenya Limited, which operates a rent-to-own financing model for boda boda riders, have reached out to labour authorities and external watchdog channels over what they describe as mounting tension within the workplace, pointing to a work environment shaped by strict managerial control, limited internal recourse structures, and growing unease among employees following recent staff exits.
The company, known for its motorcycle financing programme serving riders across the city, is now being mentioned in accounts that describe day-to-day operations marked by pressure around performance, decision-making concentrated at senior level, and a communication style staff say leaves little room for internal dialogue.
Within the same submissions, employees describe a setting where reporting workplace issues is viewed as risky, with claims that disciplinary decisions are executed swiftly and without prior engagement, a pattern they say has contributed to uncertainty after a series of recent terminations.
The absence of a dedicated human resources function is also cited by staff, who state that workplace disputes are handled without a structured review channel, leaving employees reliant on informal escalation routes that they say offer limited protection.
Attention in the reports turns to senior management conduct, with staff identifying a manager known as Kaz, described as maintaining close control over daily operations and communicating with employees in a manner they say is firm and at times dismissive.
Employees further describe an internal culture shaped by top-down instruction and constrained feedback channels, a combination they say has influenced morale and heightened caution among staff when engaging management.
Staff further reference the company’s leadership composition, stating that senior roles are predominantly held by foreign management, a structure they say has limited Kenyan representation in decision-making positions and shaped workplace expectations around authority and communication style.
The matter has now been placed before relevant labour channels for review, with employees seeking an assessment of working conditions, management conduct, and compliance with employment requirements within the Nairobi operation.
"Hello Cyprian. I would like to bring to your attention the situation at ZARIBEE Kenya Limited. There are serious concerns about racism, unfair treatment of employees, and an unhealthy work environment. One of the main concerns involves a Japanese manager known as Kaz, who is reported to speak to employees in a rude and disrespectful manner. Many staff members feel that he adopts a "my way or the highway" approach to management. Recently, three employees have reportedly been dismissed, which has increased fear and uncertainty among the workforce. The working environment at ZARIBEE is not conducive to employee well-being. Many staff members work in fear of retaliation from management if they raise concerns or express their opinions. Another major issue is the absence of a Human Resources department. Without an independent HR function, employees do not receive a fair hearing when workplace issues arise. Decisions appear to be made without proper investigations or due process, leaving staff feeling unheard and unfairly treated. We respectfully request that the Ministry of Labour conduct an audit and investigation into the company's employment practices and workplace conditions to ensure compliance with Kenyan labour laws and the fair treatment of employees. Additionally, there are concerns that no Kenyan holds a managerial position within the company. Management is reportedly dominated by Japanese nationals, and many employees feel that Kenyan culture and perspectives are not respected. Instead, staff are expected to conform entirely to Japanese management practices, with some managers, particularly Kaz, frequently raising their voices at employees. We hope the relevant authorities will look into these concerns and take appropriate action to ensure a fair, respectful, and lawful working environment for all employees."
