Shoppers Decry Persistent Cash Change Irregularities At Magunas Supermarket Kangemi

Customers who frequent the Kangemi branch of Magunas Supermarket, conveniently located next to the former Equity Bank building, have raised complaints over persistent issues with small-change handling at the checkout counters.

Some shoppers now claim that cashiers routinely claim they do not have coins for small denominations such as Ksh 1, 2, 3, and 4, even when transactions are structured in a way that consistently generates such balances.

They further argue that this results in customers effectively losing their change, particularly when paying in cash rather than via mobile money, and say it is an ongoing issue that continues to affect everyday transactions.

Others complain that when they insist on receiving their full balance, some staff members respond dismissively or with visible irritation, contributing to an uncomfortable checkout experience that has persisted over time.

There are also claims of poor coordination between cash and M-Pesa payment points, with customers sometimes redirected to different counters after queuing, leading to repeated delays and frustration that shoppers say has not been adequately addressed.

“Hello Cyprian. I would like you to highlight the fraud ongoing with Magunas Supermarket staff in Kangemi, next to Equity Bank. Whenever one buys an item, they don't give back your change when it's in denominations of 1/=, 2/=, 3/=, or 4/=. They claim they don't have change, yet they are pricing their products at values like 22/=, 28/=, and 31/=, which requires you to demand the balances in denominations of 1-shilling coins. Not everyone pays through M-Pesa; some of us use cash to pay for items. Whenever you insist and demand that you want your change back, they get irritated, which makes me feel like I am being robbed of my cash in broad daylight. Also, let them indicate the counters requiring payment through M-Pesa and those that receive cash. Sometimes you take your time to queue in a long line waiting to pay; upon reaching the counter, you are dismissed and told to go to another counter for cash payments, even though you have spent a lot of your time waiting in line. I feel stupid sometimes. Kindly highlight this issue to the management for rectification. Thank you!”