It has come to light that leading LPG solutions provider M-Gas continues to face growing employee dissatisfaction stemming from a series of unresolved issues.
Employees have reported a consistent pattern of mismanagement, lack of accountability, and worsening working conditions, all of which have contributed to a toxic and unsustainable environment.
The company’s leadership has proven to be remarkably indifferent to the daily challenges faced by its workforce, perpetuating a cycle of neglect and frustration that shows no sign of abating.
Unaddressed Customer Service Issues
In the face of a critical shortage of gas meters, a situation that has led to a major influx of customer calls, M-Gas has failed to devise any long-term solutions.
This scarcity, coupled with a total lack of communication from the company regarding the issue, has placed an overwhelming burden on customer service agents who are left to absorb the escalating anger and frustration of the customers.
Despite the growing volume of calls, management has not addressed the matter publicly nor acknowledged the toll it has taken on employees, leaving those on the frontlines to shoulder the brunt of the company’s failure to act.
Overworked Employees with Poor Shift Planning
The absence of adequate shift planning has worsened the situation, with employees routinely overwhelmed during peak hours and lacking sufficient support from management.
The company’s failure to implement strategic solutions to ease the workload, coupled with a disregard for employee well-being, has pushed many workers to the brink of exhaustion.
This lack of foresight has led to severe mental and physical strain, further contributing to a deteriorating work environment where morale continues to plummet.
Lack of Clear Communication and Management Support
Further compounding the dissatisfaction is the ongoing lack of communication and transparency from M-Gas management.
Employees have raised concerns about the company’s failure to provide clear updates or solutions to the ongoing challenges, leaving the workforce to operate in a state of confusion and frustration.
There has been no initiative from management to either acknowledge or address the mounting concerns, further eroding trust between employees and the company.
Unilateral Insurance Policy Changes
A particularly contentious issue is the unilateral change to the company’s insurance policies, which have been shifted in favor of management at the expense of the employees.
The company’s move from comprehensive coverage, which included the employees’ families, to a more limited policy covering only staff members has not only left workers exposed, but the changes were implemented without prior consultation.
Employees are now forced to pay extra for family coverage, despite the high-risk nature of their jobs, including the handling of hazardous LPG cylinders.
This policy shift, combined with the absence of consultation or transparency, has only deepened employee frustration and resentment.
Ongoing Concerns Regarding Employee Compensation
In addition to the contentious insurance policy changes, employees have raised persistent concerns regarding the company’s pay structure, particularly its refusal to review base salaries.
Despite the dedication and increased efforts shown by the workforce, M-Gas management has continuously dismissed requests for salary adjustments, arguing that the provision of “incentives” serves as sufficient compensation for hard work.
While incentives tied to performance targets are certainly appreciated, many employees contend that these bonuses do not offer the same stability and financial security that a fair salary review would provide.
Concerns Raised by M-Gas Employees Over Exploitative Pay Structure
With only a small portion of the workforce able to consistently meet these targets, the majority of employees are left without meaningful financial recognition for their contributions.
This has sparked frustration among workers who feel their hard work is undervalued.
Many employees believe that a proper salary review would serve as a morale booster, rewarding commitment while ensuring long-term productivity and stability for both the workforce and the company.
Micromanagement and Lack of Work-Life Balance
The company’s micromanagement culture has created an environment where employees are unable to work autonomously, which adds to their stress.
Workers are now expected to meet performance targets at the cost of their personal lives, with many reporting that they are unable to take time off unless specific targets are met.
This has resulted in a complete breakdown of work-life balance for many employees, pushing them to work extended hours without adequate rest.
Subpar Safety Gear and PPE Shortages
The safety and well-being of employees have also been substantially compromised, as the company has been slow and inadequate in providing essential personal protective equipment (PPE).
Many workers have been forced to wear the same, worn-out gear for extended periods, putting them at risk of injury.
This, coupled with the company’s inability to provide proper replacements in a timely manner, highlights the systemic neglect of employee safety, an issue that remains unaddressed despite repeated complaints.
Unfair Deductions for Work Phones
Another source of dissatisfaction is the company’s policy regarding work phones.
Employees have been subjected to salary deductions to cover the cost of lost or stolen phones, despite the fact that the phones are insured. Insiders claim that while the company has a policy in place for replacing damaged or stolen phones, it continues to deduct money from employees’ paychecks, effectively pocketing the funds instead of honoring its insurance coverage.
Lack of Job Security and Cost-Cutting Measures
In an apparent effort to cut costs, M-Gas has made significant changes at the supervisory level, demoting long-serving employees while simultaneously hiring replacements at higher salaries.
This decision, which directly contradicts the company’s stated goal of cost-cutting, has left employees feeling undervalued and betrayed.
The resulting instability and lack of job security have only compounded the anxiety that employees already face in their roles.
“Hi Nyakundi. I want to expose a certain company where I worked for only 3 weeks before it pushed me to the brink of a mental breakdown. The working conditions were hostile, with poor payment and even worse management. To top it off, there was only one day off per week, which felt more like a formality than an actual break. The company is called M-Gas and I want to raise an issue anonymously regarding the ongoing challenges we’ve been facing for the past 4-5 months. We’ve been dealing with an overwhelming volume of customer calls, and the root cause seems to be the unavailability of gas meters. However, management has never acknowledged this publicly, leaving employees in the dark. This lack of transparency has only escalated customer frustration, which ends up being absorbed by the frontline agents. The situation has become even more difficult because there is no long-term solution in place. The call volumes continue to rise, and yet, management offers no clear communication or updates about the shortage of meters. There has been no effort from them to ease the workload, and the shift planning is so poor that some days we are left completely overwhelmed. This is affecting both employee morale and customer satisfaction, and it’s becoming impossible to keep up. It’s disheartening to see management ignore the growing concerns of the employees, and it’s only adding to the already stressful work environment. We need accountability, better communication, and a plan that addresses these ongoing issues. The lack of support and poor planning is making it unbearable, and it’s taking a toll on everyone involved.”
It is important to note that these concerns are not isolated incidents.
Previous complaints, including issues surrounding unfair pay, poor working conditions, and micromanagement, have been raised by multiple employees over the past months.
Notably, the company’s changes to its insurance policies back in January sparked an uproar, with many employees voicing their frustration at the unilateral decisions made by management.
Despite ongoing complaints, it seems that M-Gas has yet to address these issues in a meaningful way.
Employees continue to endure poor treatment, unsafe working conditions, and a lack of support from management.
These persistent grievances indicate that without substantial changes in leadership, employee welfare, and transparency, the company will continue to face mounting dissatisfaction from its workforce.
As this pattern of mismanagement and employee mistreatment continues, it is clear that urgent reforms are needed at M-Gas.
The company must acknowledge and address the growing concerns raised by its employees, improve working conditions, ensure proper communication, and provide adequate support for those who contribute to the company’s success.
Until these issues are addressed, the situation will only worsen, leading to further employee frustration and a decline in overall productivity.
