Complaints have emerged against ride-hailing service Yego Kenya, with drivers claiming the company has repeatedly failed to make timely payments, particularly after completing corporate trips.
Sources indicate that a growing number of drivers are now avoiding corporate requests altogether, citing financial inconsistencies and what they describe as a lack of transparency in the platform’s payment system.
Yego Kenya, which operates in Nairobi, Mombasa and Eldoret, had positioned itself as a locally licensed alternative to international ride-hailing apps.
Its pricing model designed to offer competitive rates by avoiding surge pricing appears to be straining its capacity to settle dues, according to those familiar with operations.
The following message was received in relation to these claims.
“Hi Cyprian. I wanted to bring to your attention some serious challenges Yego Kenya is currently facing. Drivers are increasingly frustrated due to delayed or failed payments, especially after completing corporate trips. Many have now started avoiding Yego’s corporate requests altogether, citing repeated financial issues and lack of transparency.
Their aggressive pricing model to compete with the bigger players seems to be catching up with them, and it’s the drivers who are bearing the brunt.”
