Premier Credit now faces serious questions over how it runs its Nakuru Main Branch. A victim’s account paints a grim picture of fear, favoritism, and alleged abuse of power under Branch Manager Naomi Watiri Macharia.
Staff describe a workplace where loyalty beats merit, silence replaces fairness, and intimidation enforces control. For more than seven months, employees say they raised alarms and got ignored.
This investigation documents those claims, exposes alleged misconduct, and asks why Premier Credit leadership has failed to act.
Premier Credit Staff Describe a Toxic System Built on Fear
Employees at Premier Credit Nakuru Main Branch say the problems did not start yesterday. They say the situation grew slowly and then exploded into an unbearable routine. According to multiple accounts, Branch Manager Naomi Watiri Macharia allegedly runs the branch through favoritism, intimidation, and fear.
Staff say she favors selected junior employees while sidelining others. They claim these favored staff enjoy regular off days, lighter workloads, and protection from discipline. Others say they work without rest for months. Some staff report they never receive off days while colleagues take them every month.
Employees also allege the manager engages in inappropriate personal relationships with junior staff. They say these relationships influence promotions, duties, and daily treatment. Staff describe this conduct as deeply unprofessional and damaging to morale. They say it destroys trust and creates divisions inside the branch.
Victims also accuse the manager of verbal abuse. They say she insults staff in front of colleagues and customers. They describe shouting, threats, and humiliation as common tools of control. Staff say this behavior breaks confidence and forces silence.
One employee says, “She insults people who work hard just to keep her numbers looking good. She embarrasses you publicly so others fear her.”
Forced Payments and Financial Abuse at Premier Credit
The most alarming allegations involve money. Staff say the branch manager forces them to contribute personal funds to cover clients’ loan repayments. They say participation is not voluntary. Refusal allegedly attracts threats, salary freezes, and sabotage.
Employees say the manager pressures them on payday. She allegedly waits for salaries and imprest to hit accounts, then demands payments to clear loan accounts. Staff say she claims these payments help reduce the portfolio at risk and impress senior management.
Victims say this practice is unethical and possibly illegal. They say Premier Credit staff should collect loans, not pay them. They say the manager offers no support during collections, then punishes staff when clients default.
One employee claims the manager locks staff inside the office until they pay accounts. Another alleges she works with HR to freeze salaries and transport allowances without proper cause. Staff say these actions happen behind the managing director’s back.
Employees also allege the manager forces them to seize client securities without court orders. They say she then pressures them to buy the auctioned items themselves. If they refuse, they must pay the loan balance using personal money. Staff say these practices expose them to legal risk while protecting management.
Favoritism, Nepotism, and Retaliation Claims
Staff also accuse the branch manager of recruiting family members as staff and clients. They allege she uses other employees to cover for these relatives. According to workers, this creates open discrimination and tribalism inside the branch.
Employees say Premier Credit kept her at Nakuru Main for seven years without reshuffling. They question why senior management ignored repeated complaints. They believe “godfathers” at head office shield her from accountability.
Victims say retaliation follows any resistance. They claim the manager targets outspoken staff for dismissal. Since her return from sick leave, staff say the situation worsened fast. They report at least three staff exits in a short period. They claim the company failed to pay some of them.
One case haunts the team. A dismissed staff member reportedly served as the sole breadwinner at home. She had a sick mother admitted to hospital. Staff say the manager denied her permission to visit. After losing her income, the employee could not raise medical funds. Her mother later died. Colleagues ask whether Premier Credit bears moral responsibility.
Staff now say three more employees face targeting. Fear dominates the workplace. Silence feels safer than honesty.
Premier Credit Faces Pressure to Act
Staff say they raised these issues more than seven months ago. They waited 7 months, 24 days, and 19 hours without action. They say management ignored formal complaints and informal warnings.
Employees now demand urgent intervention. They want a confidential investigation. They want protection from retaliation. They want fairness restored at Premier Credit Nakuru Main Branch.
They also warn they will escalate the matter if leadership stays silent. They mention the Ministry of Labour and Social Protection. They mention the Banking Insurance and Finance Union. They insist they will not suffer quietly anymore.
This investigation relies on victim accounts and internal complaints. The allegations remain claims until proven. However, their consistency raises serious red flags. Premier Credit leadership now carries the burden of response.
If the company values integrity, it must act fast. It must audit the Nakuru Main Branch. It must suspend intimidation. It must protect whistleblowers. Silence now signals complicity.
